We appreciate your business and want to ensure a seamless shopping experience for you. Please carefully review our Refund & Return Policy below:
Return Eligibility:
- Items must be returned within 14 days of receiving them.
- Items must be unused, unworn, unwashed, and free from any external contaminants (e.g., makeup, pet hair, cigarette smoke).
- All original tags must be attached, and the items should be in their original packaging.
- Branded items with your business logo or name cannot be returned.
Defective Products:
- If you discover a defective product, please contact our customer service team immediately via phone or email.
- Our team will assist in resolving the issue and may request detailed photographs of the defect for verification purposes. We will compare these images with the pre-shipment photographs of the product from your order.
Refund Process:
- We will process refunds once we receive the returned items and confirm they meet the eligibility criteria.
- Refunds will be issued using the same payment method used for the original purchase.
Shipping Costs:
- Customers are responsible for the shipping costs associated with returning the items to us.
Branded Goods:
- Branded goods supplied as ordered (correctly) will not be refunded unless the product is faulty or significantly different from those shown in pictures or the product description.
We hope this policy helps you with your shopping experience. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for choosing us!
